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Return a Tompkins Product

Merchandise may be returned only when specifically authorized by Tompkins. No returns after thirty (30) days of receipt of goods. There is a minimum handling charge of 20% unless the return is due to shipment errors or defective merchandise. Any credit allowance will be based on condition of the merchandise, subject to our inspection. Made-to-order adapters are not returnable unless proven defective.

Credit Returns: Merchandise may be returned only when specifically authorized by Tompkins. No Returns after thirty (30) days of receipt of goods. There is a minimum handling charge of 20% unless the return is due to shipment errors or defective merchandise. Any credit allowance will be based on condition of the merchandise, subject to our inspection.

"Special" Made-to-order adapters are not returnable unless proven defective.

Cancellation: After acceptance by Tompkins no order may be cancelled or altered by the buyer without written consent of Tompkins.

Warranty: Tompkins warrants its products to the buyer against defects in material and workmanship for sixty (60) days from date of shipment. TOMPKINS MAKES NO OTHER WARRANTIES WHATSOEVER, EITHER EXPRESSED OR IMPLIED, AND SPECIFICALLY MAKES NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND EXPRESSLY DISCLAIMS LIABILITY FOR SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND.

Shortages, Damages: No claims against Tompkins for shortages will be allowed unless reported within five (5) days after receipt of goods. Tompkins shall not be liable for any delay, loss or damage to goods after delivery of goods to the carrier.

Credit Returns: Merchandise may be returned only when specifically authorized by Tompkins. No Returns after thirty (30) days of receipt of goods.
There is a minimum handling charge of 20% unless the return is due to shipment errors or defective merchandise. Any credit allowance will be based on condition of the merchandise, subject to our inspection.

Fields in bold are required.
Company:
Customer ID:
Company Contact Name:
Company Fax Number:
Invoice Number on Return:
Order Number on Return:

Returned Items

Provide at least one item to return.
SKUQuantity P.O. NumberPrice
$
$
$
$
Total: 0.00

Reason for Return

Select all that apply:

I ordered the wrong item.
I don’t want this item.
The order was shipped to the wrong customer.
The item is defective.
The wrong item was shipped to me.
I received the wrong quantity of items.
There was a shipping error.
The wrong customer was billed.
Other:

Security Verification
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View the Terms and Conditions for more information about the return policy.

Process: Tompkins receives the request via email and customer receives email confirmation that request was received. Staff person reviews request and sends either a denial or confirmation email. If return is authorized, the staff person adds the authorization number to a standard shipping label file existing online and renames the file. The staff person then sends an email to the customer, including new invoice and a link to the return label that includes the auth. number. If restocking fees are involved, the email (or invoice) also contains that information.