4 + 2 =
View the Terms of Service for more information about the return policy.
Process: Tompkins receives the request via email and customer receives email confirmation that request was received. Staff person reviews request and sends either a denial or confirmation email. If return is authorized, the staff person adds the authorization number to a standard shipping label file existing online and renames the file. The staff person then sends an email to the customer, including new invoice and a link to the return label that includes the auth. number. If restocking fees are involved, the email (or invoice) also contains that information.