Left Border Page Border
Find Your Adapter in 2 Easy Steps
Launch Adapter Wizard
Quickshop - Add Item to Cart by SKU
Enter the exact Tompkins Part # (eg. 5500-06-04) to immediately add an item to your shopping cart.
Qty.  Item Number
Quick Add to Cart by Item Number
Save on Surplus Items Call 1-800-255-1008 for Product Information, Help with Ordering, Questions or Comments

Return a Tompkins Product

Fields in bold are required.
Company:
Customer ID:
Company Contact Name:
Company Fax Number:
Invoice Number on Return:
Order Number on Return:

Returned Items

Provide at least one item to return.
SKUQuantity P.O. NumberPrice
$
$
$
$
Total: 0.00

Reason for Return

Select all that apply:

I ordered the wrong item.
I don’t want this item.
The order was shipped to the wrong customer.
The item is defective.
The wrong item was shipped to me.
I received the wrong quantity of items.
There was a shipping error.
The wrong customer was billed.
Other:

Security Verification
To complete the form's submission, please answer the following:

4 + 2 =

View the Terms of Service for more information about the return policy.

Process: Tompkins receives the request via email and customer receives email confirmation that request was received. Staff person reviews request and sends either a denial or confirmation email. If return is authorized, the staff person adds the authorization number to a standard shipping label file existing online and renames the file. The staff person then sends an email to the customer, including new invoice and a link to the return label that includes the auth. number. If restocking fees are involved, the email (or invoice) also contains that information.