Tompkins Industries needs your help. We are constantly
looking for ways to improve in order to provide you with high quality products and
the best possible service. Now we would like to give you the opportunity to give
us your feedback. Tompkins also needs your prompt response to this survey to
assist us in obtaining our ISO goals.
Your honest participation will help us as we strive to
improve operations. Please note there is an optional comments/suggestions
located at the end of this survey. We at Tompkins want to thank you for your
participation and appreciate your time and input. You are the reason we exist!
|
1. Attitude of Personnel
|
|
|
2. Willingness & Ability to Deal With a Complaint
|
|
|
3. Quality of Response to a Complaint
|
|
|
4. Accuracy and Timeliness of Quotes
|
|
|
5. Overall Product Knowledge
|
|
|
6. Availability of Communication with Our Staff
|
|
|
7. Extent of Overall Product Offering
|
|
|
8. Response to Emergency or Unusual Request
|
|
|
9. Prior Notification of Late or Incomplete Items
|
|
|
10. Availability of Products in Stock
|
|
|
11. Information on New Products
|
|
|
12. Ease of Catalog Use
|
|
|
13. Staff Understanding Your Service Needs
|
|
|
14. Overall Quality of Products
|
|
|
15. On-Time Delivery Performance
|
|
|
16. Flexibility of Delivery to Meet Your Needs
|
|
|
17. Prices Compared to Competitors
|
|
|
18. Completeness of Our Product Range
|
|
|
19. Our Ability to Meet Special Product Needs
|
|
|
20. How important is it you have the same contact person each time you call?
|
|
21. Additional Comments
|
