Tompkins Customer Service
If you're still having trouble finding answers to your questions or need more information, customer service representatives are available to help. Contact us.
Terms and Conditions
Tompkins Industries, Inc. online ordering system offers a safe, secure and convenient method for placing your orders. By using this site, you agree to these terms and conditions. Read our Terms and Conditions.
Merchandise may be returned only when specifically authorized by Tompkins. No returns after thirty (30) days of receipt of goods. No claims against Tompkins for shortages will be allowed unless reported within five (5) days after receipt of goods. More about returns.
Privacy and Security
Download Product Information
Tompkins catalog, price list and product information are available for download. You may also download 2D and 3D CAD models available for over 4,000 of our hydraulic adapters and hydraulic tube fittings.
Tompkins Distribution Centers
Locations: Nationwide map
Locations: Warehouse list
Shipping and Delivery
All in-stock orders received by 8:30 PM EST will ship same day. Read our Same-Day Shipping Policy and Delivery Policy.
UPS Shipment Tracking
View your order's delivery progress from our warehouse to your door. Track an order.
Tompkins Cross Reference Search
If you need to replace a part and you only have the part number from a Tompkins competitor, we can help you find the Tompkins equivalent. Using our Search Tool, put in the other supplier's part number and select "Cross Reference Part No." from the drop-down menu and select "Go."
Or, look it up in our cross reference chart. Download chart. (31kb)
Request Product Literature
Receive a hard copy of the Tompkins Master Catalog or a List Price Catalog: Request Literature.
OSHA and RoHS Compliance
Tompkins strives to adhere to all relevant OSHA and RoHS standards. Important information concerning Chrome Trivalent Plating. Read more.
With credit terms and net-pricing accounts, Tompkins customers can order online. You also get your online order history, ship-to address book, PO# payment option, prepaid freight billed directly to your own UPS account, and much more. Please contact Dana Samora, Customer Support Specialist, at 888-369-7575, to activate your online customer account.
Applying for a Tompkins Customer Account
Tompkins sells premium hydraulic fittings, adapters, hose protection and accessories through a nationwide network of independent dealers, distributors, and maintenance and repair organizations (MRO). We also work directly and through our distributors to supply Original Equipment Manufacturers (OEM) interested in using Tompkins fittings and adapters in their products.
To request a customer account, please begin by registering online.
Register online with Tompkins to receive access to technical documents such as 2D and 3D CAD models, MSDS and videos as well as our catalog and pricelist.
You can also Request a Quote, choosing from the thousands of items available online.
If you are a distributor looking to add Tompkins products to your line, or a customer or OEM seeking pricing and credit terms with Tompkins, please complete the credit application online, or, download the pdf version and fax the completed form to 913-390-2381.
Our Philosophy on Customer Service
Since 1967, Tompkins Industries has thrived in an industry that demands quality. And while providing quality products has been essential to our success, we believe our commitment to superior customer service has been key to the leadership position we maintain today.
We'll Get It There, Guaranteed.
No claim of inventory selection is worth the cyberspace it's written in unless your order is complete and in your hands when you need it. At Tompkins, we're proud of our Same-Day Shipping Guarantee and we hustle to make sure it happens every time.
Selection, Selection, Selection.
Tompkins is your single source for hydraulic adapters and fluid power products. We offer the broadest range of adapters in the industry - more than 8,000 different configurations! We carry Brass, Steel Stainless Steel, Metric, Flange, O-ring Face Seal adapters and Flanges, from 1/16" to 3", with pressure capabilities, up to 10,000 psi. Tompkins also offers Protec nylon abrasion-resistant hose sleeve, fire sleeve, ProWrap extreme-duty hose, cable wrap, as well as test points and test point kits.
Quick Response Time Shortens Down Time.
Tompkins Industries understands that the success of your business or project may be hindered by machinery in need of parts or repair. You can depend on Tompkins' Same-day Shipping Guarantee and 98% fill rate from stock on standard catalog items to keep your production line moving along smoothly.
We're Cost Conscious.
When you need to replace a hydraulic adapter or fitting, reducing down time is essential. You can't afford the luxury of conducting price comparisons. Tompkins ensures that the prices on all of our products remain competitive.
Service Never Stands Still.
Tompkins sincerely believes that we enjoy our leadership status today because of our enduring pledge of superior customer service. We are continually adapting to our customers' needs with new technologies to make finding and ordering the right products easier than ever before.